Terms and Conditions

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Effective Date: 1 November 2025

Honeybadger Bookkeeping LLC provides coaching, consulting, digital products, memberships, and (in some cases) physical products. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for each category.

By making a purchase, you agree to the terms outlined below.

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1. Services and Digital Products

Most of our offerings are delivered instantly or involve scheduled time with a coach. For this reason, all sales for services and digital products are final, including:

• 1:1 coaching sessions and packages

• Group coaching programs

• Courses (live or recorded)

• Workshops, challenges, and events

• Memberships and subscriptions (BK Happy Hour, communities, etc.)

• Digital downloads, templates, checklists, planners, and tools

We do not issue refunds for:

• Change of mind

• Failure to attend a session or complete a program

• Partial use of a package or subscription

• Access to digital content already delivered

If a specific program includes a satisfaction guarantee or refund window, those terms will be clearly listed on that program’s sales page and will override this section.

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2. Memberships and Subscriptions

Membership fees renew automatically according to your billing cycle.

• You may cancel at any time.

• Your access remains active until the end of the paid period.

• We do not provide partial refunds for mid-cycle cancellations.

Access ends when the billing cycle ends.

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3. Physical Products

(This section covers offerings such as planners, journals, kits, merchandise, etc.)

We want you to love your purchase. Returns for physical products are allowed under the terms below.

Eligibility for Return

Customers may return eligible physical products within 30 days of delivery if the item is:

• Unused

• In its original packaging

• In resaleable condition

• Not a final-sale or clearance item

Non-Returnable Items

• Digital products

• Downloads or printables

• Used, opened, or damaged items (unless damaged in shipping)

• Custom or personalized items

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, email us within 7 days of delivery.

Please include:

• Order number

• Photos of the issue

• A brief description

We will replace the item or issue a refund at no cost to you.

Return Shipping Costs

• If the product is damaged or incorrect: we cover return shipping.

• For all other returns (change of mind, wrong size/fit, etc.): the customer is responsible for return shipping.

Refunds are issued once the returned item is received and inspected.

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4. How to Initiate a Return or Get Help

To request a return, report damage, or ask a billing question, contact us at:

Email: hello@honeybadgerbookkeeping.com

Website: honeybadgerbookkeeping.com

Include your name, order number, and details of your request. We respond within 2–3 business days.

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5. Refund Process

Once approved, refunds are issued to the original payment method.

Please note:

• Refund processing can take 5–10 business days, depending on your bank.

• Shipping fees (if applicable) are non-refundable unless the product arrived damaged or incorrect.

• We do not offer cash or check refunds.

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6. Coaching Session Rescheduling

For 1:1 coaching:

• Sessions must be rescheduled 24 hours in advance.

• Late cancellations or missed sessions are forfeited.

• No refunds are available for expired session packages.

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7. Exceptional Circumstances

We understand that life happens. If you have a unique situation or believe your order was processed incorrectly, please reach out. While refunds are not guaranteed, we review each case with fairness and compassion.

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8. Changes to This Policy

We may update this Return & Refund Policy at any time. Updates will be reflected by the “Effective Date” above.